During the argument, the woman allegedly lost her temper and started hitting one of the youths with her slipper. Other passengers present inside the coach attempted to intervene and separate both sides, but the situation remained tense for some time. The incident later reached the Railway Police, following which both parties were removed from the train at Ratlam and taken to Ujjain Government Railway Police Station, where cross complaints were registered from both sides.
According to available information, Mumbai resident Virendra Singh had visited Ujjain along with some of his friends for the religious visit of Lord Mahakal. After completing the visit, he boarded the Indore-Mumbai Central train and was travelling back to Mumbai in an AC 3-tier coach. The woman involved in the dispute had boarded the same train from Indore and was travelling towards Surat.
According to eyewitness accounts and complaints submitted to the police, Virendra Singh was sitting inside the coach with his friends and watching a video on his mobile phone at a high volume. The loud sound disturbed the woman passenger, who objected and asked him either to reduce the volume or use earphones.
The objection led to an argument between the passenger and the woman. The verbal exchange soon turned aggressive, with both sides engaging in heated remarks. As tensions increased, the woman allegedly removed her slipper and assaulted the youth, creating panic among passengers inside the moving train.
Passengers present in the coach managed to separate both sides and attempted to calm the situation. Shortly after the incident, the passenger who was allegedly assaulted contacted the railway emergency toll-free number and reported the matter.
Following the complaint, the Railway Protection Force team was alerted. When the train reached Ratlam Railway Station, the RPF personnel removed both parties from the train. They were later sent back to Ujjain through another train as the matter fell under the jurisdiction of Ujjain Government Railway Police Station.
After reaching the Ujjain Government Railway Police Station, both parties submitted written complaints against each other. The police registered cross complaints based on the statements provided and began further proceedings in connection with the dispute.
The incident highlights how minor disagreements over passenger behaviour and mobile phone usage during train journeys can escalate into serious confrontations, affecting the safety and comfort of fellow travellers inside railway coaches.
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