Central to Chadha’s argument is the industry-wide adoption of the 28-day "monthly" recharge cycle. He highlighted the mathematical sleight of hand employed by telecom giants, noting that by shaving two to three days off a standard calendar month, providers effectively force consumers to purchase 13 "monthly" recharges every 364 days. This practice, he asserted, serves only to inflate corporate revenues while placing an undue financial burden on common citizens, particularly those in rural and lower-income brackets who rely almost exclusively on prepaid connections.
Beyond the calendar discrepancies, the MP voiced urgent concerns over the immediate suspension of incoming calls and SMS services once a plan expires. In an era where mobile connectivity has become a digital lifeline, Chadha underscored the critical risks this policy poses. He noted that the inability to receive SMS messages blocks access to essential Banking OTPs, hospital updates, and government service notifications, effectively disenfranchising users from the digital economy. While the Telecom Regulatory Authority of India (TRAI) currently mandates a 90-day grace period to prevent SIM deactivation, Chadha argued that this fails to address the immediate loss of incoming service, which should be recognized as a basic necessity.
Concluding his address, Chadha called for a comprehensive regulatory overhaul to protect consumer rights. His demands include a mandate for "true" calendar-month validity (30 days), the introduction of low-cost, incoming-only plans for secondary SIM users, and a guaranteed minimum of one year of incoming access even without an active data pack. By framing mobile access as a fundamental right rather than a commercial privilege, the MP's speech has resonated with millions of users across the country, potentially paving the way for a major policy review in the telecom sector.
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