The recognition underscores Akkodis' growing influence in helping enterprises move beyond artificial intelligence pilots and into full-scale production. Agentic artificial intelligence marks a major shift from productivity-enhancing tools to autonomous, goal-driven systems capable of executing tasks across end-to-end workflows. While adoption is accelerating globally, many organizations continue to face challenges related to data readiness, governance, trust and accountability. The HFS Horizons report examines which service providers are successfully overcoming these barriers and enabling enterprise-wide transformation.
According to HFS Research, Akkodis has established a robust framework for delivering governed agentic services that improve employee engagement, productivity and overall business performance while generating measurable profit and loss impact. The company integrates intelligent agents directly into enterprise workflows, ensuring governance, traceability and operational control throughout deployment.
A key factor behind this recognition is AI-Core, Akkodis' industrial artificial intelligence and agent orchestration platform. Combined with a productized data architecture, AI-Core enables context-aware agent execution across enterprise environments and supports production-scale use cases. The platform is backed by Akkodis' global artificial intelligence laboratories and structured adoption programs, allowing organizations to implement agentic solutions at scale.
HFS Research also highlighted Akkodis' data-led architecture, which is supported by a structured, multi-phase data pipeline. This framework includes governance checkpoints, runtime approvals, auditability and return on investment-driven prioritization of use cases. The approach helps enterprises deploy agentic artificial intelligence responsibly while maintaining full oversight and accountability.
The report further noted Akkodis' transition toward a Services-as-Software model. Through autonomous and reusable agentic components, the company is reducing execution times, increasing throughput and accelerating delivery without proportionately expanding delivery resources. This shift reflects a broader transformation in how consulting and technology services are delivered.
HFS Research cited several real-world deployments to demonstrate Akkodis' production-level impact. In the public sector, the company worked with an Australian education authority where specialized artificial intelligence agents reduced lesson-plan creation time by 50 to 60 percent. This significantly lowered administrative workloads and enabled educators to focus on higher-value teaching activities.
In the manufacturing sector, Akkodis deployed agentic intelligence for a global client, resulting in a 20 to 30 percent reduction in take-back orders, a 30 to 40 percent decrease in scrap and forecasting accuracy exceeding 90 percent. These improvements delivered substantial gains in operational efficiency, product quality and large-scale decision-making.
Jo Debecker, President and Chief Executive Officer of Akkodis, said the recognition reflects the company's commitment to engineering-led and governed execution. He stated that as organizations shift from experimentation to real implementation, the key challenge lies in delivering agentic artificial intelligence that can operate reliably in production environments. He added that Akkodis is focused on helping enterprises scale agentic artificial intelligence responsibly across core workflows with trust, accountability and measurable impact.
David Cushman, Executive Research Leader at HFS, said Akkodis brings a distinctive engineering-led approach to agentic services by combining deep technical expertise with industry knowledge. He noted that this enables the company to embed intelligent agents into complex product and operational environments, allowing enterprises to achieve scalable and practical artificial intelligence outcomes.
Akkodis is headquartered in Switzerland and employs 40,000 engineers and digital experts across more than 30 countries. The company provides consulting, solutions and academy services, with expertise spanning artificial intelligence, data, cloud, edge and software engineering. Through its Akkodis Intelligence initiative, the company aims to combine advanced technologies with human thinking and collaboration to solve complex business challenges and generate sustainable impact.
The Adecco Group, the parent company of Akkodis, is the world's leading talent company. Operating through its three global business units, Adecco, Akkodis and LHH, the group serves clients in 60 countries. It focuses on sustainable and lifelong employability, digital and engineering solutions and workforce optimization. Headquartered in Zurich, Switzerland, The Adecco Group AG is listed on the SIX Swiss Exchange under the ticker ADEN.
HFS Research is a leading research and advisory authority specializing in enterprise transformation. The organization serves Fortune 500 companies by providing strategic insights on artificial intelligence, automation and digital business models. With direct access to executives from Global 2000 companies, HFS helps organizations make informed decisions that create lasting competitive advantages.
The recognition of Akkodis as an Enterprise Innovator in the HFS Horizons: Agentic Services, 2026 report marks a significant milestone in the evolution of enterprise artificial intelligence. It reinforces the company's position as a trusted partner for organizations seeking to transform ambitious artificial intelligence strategies into governed, scalable and measurable business results.
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