Despite the availability of a two-month booking window, passengers frequently complained that tickets for special trains would be sold out within minutes—often just a minute after the booking window opened. Many ended up on long waiting lists despite trying to book on time, with tickets seemingly unavailable as soon as they logged in.
Responding to persistent complaints, IRCTC launched an investigation and discovered a cyber fraud network that was using fake IDs and scripts to bypass standard booking protocols. The scale of the fraud uncovered was staggering. Take a look:
Anti-Bot application to counter such cyber fraud
Railway authorities have now deployed an Anti-Bot application to counter this form of cyber fraud. The application helps detect and block automated ticket bookings, ensuring that the system remains fair and accessible to genuine users.
Officials said strict action is being taken against those involved in the racket, and measures are being strengthened to safeguard the integrity of IRCTC's ticketing platform. The development is expected to bring relief to millions of railway passengers who often find themselves unable to secure tickets, especially during high-demand periods like festivals and holidays.
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