Organised by The Times Group, the awards honour organisations that are redefining business excellence through innovation, leadership and industry impact. The recognition highlights TaskUs’ growing role in helping global brands address rapidly changing customer expectations through intelligent, agile and scalable digital solutions.
As companies across industries increasingly adopt artificial intelligence to improve operational efficiency and accelerate transformation, customer experience has emerged as a major competitive differentiator. TaskUs has focused on combining advanced technologies with human expertise to deliver support services across trust and safety, digital customer experience and AI operations. The company stated that its operational model reflects the broader industry transition towards AI-enabled services that balance innovation with responsible execution.
The award also underscores India’s expanding influence in the future of AI-powered business services. With a strong talent ecosystem and growing digital capabilities in Tier 2 and Tier 3 cities, India continues to strengthen its position as a strategic hub for next-generation customer experience and operational excellence.
Commenting on the achievement, Sapna Bhambani said the recognition reflects the rapid transformation of the industry through artificial intelligence and innovation. She stated that the future of customer experience and complex business operations would be shaped by organisations capable of combining technology with human insight and empathy. She added that as businesses adapt to changing customer expectations and rising digital complexity, TaskUs remains focused on building agile, intelligent and people-centric solutions that create meaningful impact for clients worldwide. She further said the company would continue investing in innovation, talent development, capability expansion and long-term growth across India.
The company currently operates as one of TaskUs’ largest global centres, with India serving as its second-largest operational base. TaskUs employs more than 15,000 teammates across six Indian cities and continues to expand its presence and service capabilities in the country. The company stated that it remains committed to delivering innovative customer experience solutions while promoting a culture driven by agility, inclusion and sustainable growth.
TaskUs, listed on the NASDAQ: TASK, provides outsourced digital services for companies operating in sectors including artificial intelligence, autonomous vehicles, robotics, social media, financial services and healthcare. The company combines specialised human talent with intelligent technology to help clients enhance customer experience, secure digital platforms and strengthen brand growth.
The recognition at the Times Business Awards 2026 marks another milestone in TaskUs’ expansion in India and reinforces the country’s growing significance in the global AI-driven business services landscape.
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