During the visit, the senior officer reviewed how complaints received through the 1090 helpline are being handled at the ground level. Feedback was taken on cases registered through the helpline to assess response quality, follow-up procedures, and the overall effectiveness of grievance redressal for women seeking assistance. Particular attention was paid to whether complaints were being addressed promptly and in accordance with established protocols.
The inspection also included a detailed examination of the women’s help desk operating within the police station. Official registers, records, and documentation linked to women-centric complaints were scrutinized to ensure accuracy, transparency, and proper maintenance. The review aimed to verify that institutional processes meant to support women were not merely procedural but actively functional.
Officials stated that the surprise inspection was intended to strengthen accountability and improve the operational efficiency of the 1090 Women Power Line, a flagship initiative focused on women’s safety in Uttar Pradesh. By directly engaging with on-ground records and feedback mechanisms, the inspection sought to identify gaps and reinforce best practices within the policing system.
The visit underscores the administration’s continued emphasis on making women’s safety services more responsive and effective. Regular monitoring and direct evaluations such as this, officials noted, are crucial to ensuring that helplines like 1090 remain accessible, reliable, and capable of delivering timely support to women across the state.
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